What this Center is All About

A BPO for Arbitration in India

This is a "Facilitation Center". An unique portal, the first of its kind in India. The objective of this portal is to enable any existing arbitration council in India or elsewhere to utilize online facilities for

a) Back office Management

b) Online Dispute Resolution by Arbitration or Mediation

The services of this center would be available to member organizations which can be any kind of arbitration council or an individual arbitrator.

a) Back Office Management

As a Back  Office Management service, the center would assist its members in

1.Making the details of the available services known to Netizens,

2. Providing services for registration of requests,

3. Providing services for the issue of notices,

4. Providing services for selection of arbitrators for a given arbitration

5. Providing services for arbitration venue management on request.

The procedure for arbitration, the fees and the choice of arbitration venue and time is left to the member organization and is to be provided to the center in electronic form to be displayed.

One or more web pages will be provided for the members to display their services, profiles, rules, fee structure etc.

The center will forward enquiries received for the member through e-mail.

The records will be prepared as per the requirement of the member organization and sent to them for records.

It is envisaged that the arbitration proceedings will be recorded by the member himself and the services of the center ceases once the arbitration venue and time is chosen and communicated to the parties.

The details of membership is available here.

b) Online Dispute Resolution

The online dispute resolution mechanism shall be the unique feature of this center.

There  are two modes in which the online arbitration support service would be provided.

i) Standard Mode

The "Standard Mode"  is similar to the system followed by many other arbitration centers in the world including the WIPO domain name arbitration.

Under this mode, the communication with all the parties will be e-mail based. The center would receive requests from arbitration centers through e-mails and serve necessary notices both by e-mails and courier. Response would also be sought both through e-mail and signed paper form. The finer points of the arbitration including the need for a physical meeting or otherwise would be determined by the individual arbitrators and the contesting parties. Where the parties use digital signatures valid in India for their e-mail communications, no physical communication would be required. Where the disputing parties so desire they can use back up communication through exchange of printed copies of the communication.

ii) CEAC Mode

Under this service, the Center will provide an online arbitration room which will meet the legal requirements as prevalent in India to enable the proceedings to be legally valid.  The discussions held in the room will be certified by Cyber Evidence Archival Center (http://www.ceac.in ) as per the requirements of law in India for admissible evidences of Cyber transactions.

This service is unique and  not available in any arbitration center so far anywhere in the world.

Those who are interested in availing the services of the facilitation center may register immediately. For further information they may contact naavi through e-mail or through mobile + 93435 54943.

The center is owned by Ujvala Consultants Pvt Ltd, of which Naavi is a director. Naavi has been a pioneer in many aspects of Cyber Law related developments in India. This facilitation center is yet another pioneering venture that is likely to make a lasting contribution to the development of Alternate Dispute Resolution Mechanism in India.

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